Tubento Refund Policy

Last updated: October 2, 2026

Tubento is currently free. Nothing on this page applies until paid plans exist. We publish the policy now so You know the rules before any purchase is possible.

This Refund Policy outlines Our rules regarding refunds and cancellations for products and services purchased through Tubento (https://tubento.app). Please read it before making a purchase.

Definitions

• Company ("We", "Us", "Our") refers to Twillot, the operator of Tubento.

• Digital Content means any browser extension, software feature, digital product or online service provided by Tubento.

• Paddle refers to Paddle.com, Our authorised payment processor and Merchant of Record.

• You means the individual or entity making a purchase.

Payment Processing and Merchant of Record

All payments are processed by Paddle, who acts as Our Merchant of Record. You are purchasing from Paddle, who is authorised to sell Our products on Our behalf. Payment processing, invoicing and refund processing are handled by Paddle in accordance with their terms and conditions.

Digital Content and Right of Withdrawal

Important: By activating, downloading or otherwise accessing Digital Content You consent to immediate performance of the purchase agreement and acknowledge that You lose Your right of withdrawal once access has begun. If You have not yet accessed the Digital Content, contact Us immediately to cancel.

Refund Eligibility

One-time Purchases

• Before Access: full refund within 14 days of purchase if the Digital Content has not been accessed.

• After Access: refunds are generally not available unless the product is defective or not as described.

• Technical Issues: if a problem prevents You from using the product as intended and We cannot resolve it, You may be eligible for a refund. Contact support first.

Subscriptions

• Free Trials: You are not charged until the trial ends. Cancel at least 48 hours before the trial expires to avoid being charged.

• Active Subscriptions: subscriptions renew automatically. There are no refunds for unused portions of a billing period. Cancel at least 48 hours before the next billing date; cancellation takes effect at the end of the current period.

• First Payment: if You are not satisfied within 14 days of Your first payment (excluding trials), You may request a full refund. This applies to the first billing cycle only.

Platform Changes

Tubento works on top of third-party platforms that change without notice. If a paid feature stops working because of such a change and We cannot restore it within 30 days, You may request a pro-rata refund of the remaining subscription period.

How to Request a Refund

Email [email protected] with Your Paddle order number or transaction ID, the email used for the purchase, a brief reason, and any relevant screenshots. Requests must be submitted within 14 days of purchase. We respond within 5 to 7 business days.

Refund Processing

Approved refunds are processed through Paddle to Your original payment method and usually appear within 5 to 10 business days.

Refund Processing Fee

Because the payment platform retains fees on refunds, We deduct a refund processing fee of 0.5% of the order amount + $0.50 from approved refunds. See Paddle's documentation on retained fees.

Sales Tax Refunds

If You were charged VAT, GST or other consumption tax and are tax-registered in Your country of purchase, You may request a refund of the tax within 60 days of purchase by providing a valid registration number.

Non-refundable Items

• Digital Content that has been accessed
• Subscription renewals (cancel before the renewal date)
• Unused portions of subscription periods
• Products purchased through third-party marketplaces or resellers

Cancellation

You may cancel a subscription at any time by emailing [email protected]. You keep access until the end of the current billing period.

Failed Payments

If We cannot charge Your payment method and You have not cancelled, You remain responsible for any uncollected amounts. We may cancel the subscription if charging continues to fail.

Exceptions and Consumer Rights

We may make exceptions on a case-by-case basis. Nothing in this policy affects Your statutory rights as a consumer, including any mandatory rights under EU or local consumer protection law.

Changes to This Policy

We may modify this policy. Material changes are announced on the Website at least 30 days before taking effect.

Contact Us

• By email: [email protected]
• Website: https://tubento.app